Health & Wellness – Terms & Conditions
The following Terms and Conditions (“Terms”) shall apply to services provided by Bodycare Injury Management Pty Ltd (ACN 120 104 985) and Bodycare Safety and Training (“Bodycare”) to its clients (“Client”).
Bodycare is a provider of Health and Wellness services and other allied health and consulting services, including:
• Manual handling assessment and Training;
• Ergonomic Assessment and Training;
• Workplace injury management software;
• Onsite Physiotherapy consultants;
• Onsite Podiatry consultants;
• Massage therapy;
• Pre-employment screening assessments;
• VIP clinical appointments;
• Safety and risk consulting and training services;
• Health surveillance services;
• Health and wellness programs;
• Dietician consultants;
• Stretching and work hardening programs;
• Onsite allied health professionals.
The specific services (“Services”) to be provided by Bodycare to the Client will be more particularly set out in the Proposal provided to the Client with these Terms (“Proposal”).
In these Terms unless the context requires otherwise:
“Confidential Information” means all technical, commercial, financial or other information (whether oral, written, electronic or in any other form) disclosed by a party but excluding any information which is at the time of disclosure generally and publicly available or becomes lawfully in a party’s possession wholly independently of the other part.
“Intellectual Property” means all property, rights and title existing throughout the world at any time whether conferred under statute, common law and equity, including but not limited to trade marks (registered or unregistered); trade business or company names; logos and get up; designs; copyright; trade secrets; confidential information; know-how whether existing in Australia or otherwise.
“Personnel” means the persons (whether employees, agents or contractors of Bodycare) provided by Bodycare to provide or to assist in providing the Services.
3. DELIVERY OF SERVICES
3.1. The Client’s acceptance of Services from Bodycare means that the Client accepts these Terms.
3.2. The Client will:
(a) appoint a representative who has appropriate authority to manage, facilitate and be the contact person for the delivery of the Services;
(b) provide and use reasonable endeavours to ensure their staff provide a high level of co-operation with Bodycare including encouraging their staff to take advantage of the Services offered;
(c) grant Bodycare and all Personnel access to its premises, equipment, documents, information and resources including the provision of a designated on site room as necessary to provide the Services;
(d) provide facilities and resources as required by Bodycare;
(e) provide access and contact details for the Client’s staff who will receive the Services to sign consents and waiver forms as determined necessary by Bodycare; and
(f) provide on-site car parking facilities for the Personnel free of charge.
(g) Ensure that Bodycare representatives are fully inducted into the Client’s premises and receive information including but not limited to:
a. Incident and hazard reporting guidelines
b. Workplace hazards and control methods utilized on site
c. First aid procedures and contact personnel
d. emergency and evacuation procedures
e. any personal protective equipment required by the site
3.3. The Client acknowledges and agrees that they may be required to book some Services for a minimum term. Bodycare shall have the right to determine which Services must be booked for a minimum term and what the relevant minimum term shall be. If a minimum term applies and the Client does not require the Service for the minimum term, the Client will still be required to pay for the minimum term.
3.4. The Client acknowledges that Bodycare will rely on all information and documents provided by the Client and that Bodycare will not be responsible for the accuracy or verification of any such information or document.
3.5. Bodycare requires a minimum of 42 days notice from receiving confirmation from a Client to deliver the Services. However, if the Client requires Services to be provided earlier or urgently, Bodycare will endeavour to fulfill this requirement and Bodycare may charge the Client additional fees to be determined by Bodycare at its discretion.
3.6. Bodycare Personnel will normally be available to provide the Services during the hours of 8.00am and 6pm Monday – Friday (except public holidays).
3.7. In the event that the Client requires Services to be provided outside of those hours, additional fee and charges and higher hourly rates may apply to be determined by Bodycare at its discretion.
4. INVOICING AND FEE
4.1. Bodycare may charge the Client disbursements such as courier fees, printing costs, travel, accommodation, parking costs (if no free on-site parking is provided by the Client) and other associated costs. Bodycare also has the right to recover unexpected costs which it may incur in delivering the Services.
4.2. In the event that the Client seeks to vary the Services prior to delivery, Bodycare will endeavour to accommodate such a variation however is not required to and if Bodycare is able to deliver the varied Services, Bodycare will apply an administrative charge on account of the variation of up to 20% of Bodycare’s fees for either the original or varied Service (whichever is higher). In the event that Bodycare incurs any additional charges or disbursements from third party contractors (such as break fees etc) then these costs will be passed on to the Client and the Client will be liable for such charges.
4.3. If the Client cancels the Services prior to delivery then the Client must give Bodycare written notice of such cancellation (“Cancellation Notice”) and the Client shall be required to pay a cancellation fee as follows:
(a) If the Cancellation Notice is received by Bodycare between 7 and 21 days prior to the scheduled date for commencement of the Services then the Client must pay a cancellation fee in amount equivalent to 50% of the total Fees; and
(b) If the Cancellation Notice is received by Bodycare between 4 and 6 days prior to the scheduled date for commencement of the Services then the Client must pay a cancellation fee in amount equivalent to 75% of the total Fees; and
(c) If the Cancellation Notice is received by Bodycare 3 or less days prior to the scheduled date for commencement of the Services then the Client must pay a cancellation fee in amount equivalent to 100% of the total Fees.
4.4. If the Client wishes to postpone the Services, the Client must give Bodycare not less than 21 days written notice of such postponement (“Postponement Notice”). The Client may postpone the Services for a maximum of 6 months from the scheduled commencement date of the Services. If the Services have not commenced on the date that is 6 months from the scheduled date for commencement of the Services then the Client must pay a cancellation fee in amount equivalent to 100% of the total Fees.
4.5. Clauses 4.4 and 4.5 shall not apply to Clients who engage Bodycare on an ongoing basis for recurring Services (“Recurring Services”). Recurring Services cannot be cancelled other than as provided for in the relevant Proposal and any early termination of such Services will result in the Client being fully liable for the Fees associated with the Recurring Services.
4.6. The Client agrees to pay Bodycare:
(a) the fee or fees as set out in the Proposal (“”Fees”);
(b) any disbursements incurred by Bodycare in delivering the Services;
(c) any costs incurred by Bodycare in sourcing products from third party suppliers; and
(d) any additional fees or charges referred to in these Terms or in the Proposal.
4.7. The Client must pay an invoice issued by Bodycare in full within 14 days of the invoice date according to the terms of the invoice.
4.8. The Client must make all payments under these Terms without set off, counter claim or other deduction.
4.9. In the event that the Client fails to pay any amount due by the due date for payment, the Client agrees to pay Bodycare interest on the amount outstanding from the due date for payment until full payment is made. Interest shall be payable at the interest rate which is equal to the rate fixed by Section 2 of the Penalty Interest rates Act 1983 (Vic).
5. LEGAL RELATIONSHIP / LIABILITY AND INDEMNITY / INSURANCE
5.1. The legal relationship between the Client and Bodycare is that of principal and independent contractor. Neither Bodycare nor any of the Personnel is to be deemed to be an employee, agent or partner of the Client.
5.2. Always subject to Clause 5.4, neither party will be liable to each other for any and all liability, loss, harm, damage, cost or expense (include legal fees) that may be incurred or sustained, save that each party (an indemnitor) indemnifies the other Party (indemnitee) for liabilities, losses, damages, costs and expenses (including legal fees) to the extent that they were directly caused by an unlawful or negligent act or omission by the indemnitor.
5.3. The indemnity given by the indemnitor will be reduced proportionately to the extent that a breach of this Agreement or any unlawful or negligent act or omission by the indemnitee may have contributed to any such liability, loss, harm, damage, cost or expense.
5.4. Nothing in this clause 4 will render a party liable for any loss of profits, special, indirect or consequential loss or damages (including economic loss and exemplary damages).
5.5. To the extent permissible by law, Bodycare’s liability for direct damages or losses or for failure to comply with a consumer guarantee (other than title, quiet possession or undisclosed securities) is limited to the resupply of the Services or the refund for such Services provided or the payment of the cost of having the Services supplied again.
6.1. In this clause the expressions “consideration”, “GST”, “input tax credit”, “supply”, “tax invoice”, “recipient” and “taxable supply” have the meanings given to those expressions in the A New Tax System (Goods and Services Tax) Act 1999.
6.2. Unless otherwise expressly stated, all amounts payable or consideration provided under this Agreement are exclusive of GST.
6.3. If GST is imposed on any supply made under this Agreement, the recipient of the taxable supply must pay to the supplier an additional amount equal to the GST payable on the taxable supply subject to the recipient first receiving a valid tax invoice. The additional amount is payable at the same time as payment is required for the taxable supply under this Agreement.
6.4. If a party is required under this Agreement to pay for, reimburse or contribute to any expense, loss or outgoing (“reimbursable expense”) suffered or incurred by the other party, the amount payable by the first party will be the sum of:
i. the reimbursable expense net of input tax credits (if any) to which the other party is entitled in respect of the reimbursable expense (“net amount”); and
ii. if the other party’s recovery from the first party is a taxable supply, any GST payable in respect of that supply,
such that after the other party meets the GST liability, it retains the net amount.
7.1. Should either party be in breach of its obligations under these Terms, the agreement to provide the Services may be terminated by the non-defaulting party by giving the defaulting party 14 days notice in writing of the breach and stating that if the breach is not remedied, the agreement may be terminated without further notice. Upon the expiry of the notice period, if the breach has not been remedied, the agreement shall, at the election of the non-defaulting party within a further 7 days, be terminated by written notice.
7.2. If the Client terminates this Agreement under clause 7.1, the Client must pay for the Services provided to the date of termination. In the event that the Client terminates this Agreement Bodycare shall not be required to continue providing the Services to the Client after the date of termination. If the Client terminates this Agreement other than in accordance with clause 7.1 (for a breach by Bodycare) or this Agreement is terminated by Bodycare
in accordance with clause 7.1 (for a breach by the Client) then the Client agrees that it shall pay the Fee to Bodycare for the balance of the period set out in the Proposal. The Client agrees that such amount is reasonable compensation for Bodycare’s reasonable and foreseeable loss arising from the requirement for Bodycare to redeploy its resources.
8. CONFIDENTIALITY AND PRIVACY
8.1. All Confidential Information obtained by one party from the other party will be treated as confidential and will not be disclosed to any third party except as required by law, court order or relevant stock exchange.
8.2.The obligations imposed by this clause survive termination of the agreement between the parties, to the fullest extent permitted by law.
9. INTELLECTUAL PROPERTY
All Intellectual Property owned or developed by Bodycare, vests absolutely in Bodycare. All Intellectual Property created or licensed by Bodycare in relation to the Services, remains the property of Bodycare or the property of the entity from which it has been licensed unless specified by Bodycare. Nothing in this Agreement gives the Client any right of use or licence of the Intellectual Property owned or licensed by Bodycare.
10.1. These Terms and the Proposal contain the entire agreement between the parties and supersedes all prior communications, representations, warranties and undertakings between the parties concerning the subject matter of the Terms.
10.2. These Terms may be varied by Bodycare at any time and upon Bodycare providing the Client with a copy of the varied Terms, the varied Terms shall apply thereafter.
10.3. These Terms are governed by and construed in accordance with the laws of Victoria and the parties submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
10.4. These Terms are personal to the Client and the Client must not assign or transfer any of its rights or sub contract any of its obligations under them.
10.5. Any notice or other communication under these Terms must be given in writing and shall be delivered by personal delivery, by pre paid post or by facsimile, addressed to the party to whom such notice or communication is directed at such party’s place of business or facsimile contact details as notified by that party.
10.6. Any provision of these Terms that is prohibited, void, voidable or unenforceable in any jurisdiction for any reason does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction. Any provision that is prohibited is only ineffective to the extent of that prohibition.