24/7 TriageConnect

Immediate Clinical Triage for Workplace Incidents – Anytime, Anywhere

When a workplace incident happens, early action makes all the difference. Delays in treatment, even for minor issues, can lead to extended time off, costly claims, and unnecessary stress for workers and managers.

Bodycare’s, 24/7 TriageConnect links your team to qualified allied health professionals the moment an incident occurs, or a team member has a concern. Delivered via phone or digital platform, this service ensures fast clinical triage, clear next steps, and real-time reporting – no matter the time or location.

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How It Works

An Incident Occurs

Immediate Call to Bodycare’s TriageConnect:

Placed by the employee, manager or safety representative.

Clinician Provides Immediate Triage:

Assessment, practical advice and referral if needed.

Follow-up with Employee:

Check-in call to reassess condition and progress

Transition to Return-To-Work team:

Smooth handover to the right onsite support – whether that’s your injury prevention team, mental health clinician, or return-to-work coordinator – with the option for ongoing case management

Real-time Updates & Report Provided:

Secure update via our Bodycare’s injury prevention software.

How It Works

An Incident Occurs

Immediate Call to Bodycare’s TriageConnect:

Placed by the employee, manager or safety representative.

Clinician Provides Immediate Triage:

Assessment, practical advice and referral if needed.

Seamless Transition into Appropriate Care:

Handover to the most appropriate care pathway – whether that’s onsite or offsite physiotherapy, a GP, or other medical support. This ensures a timely and coordinated transition into the right level of care.

Follow Up with Employee:

A follow-up call is made to reassess the condition and progress, with the option for ongoing case management if further support is needed.

Real-Time Updates & Report Provided:

Secure update via our Bodycare’s injury prevention software.

How Our Triage Service Supports Your Business

24/7 Access to Allied Health Professionals

Immediate phone access to a Bodycare allied health professional, helping reduce uncertainty and provide timely reassurance.

Priority Referrals

Fast-tracked access to our national network of GPs and allied health professionals when further care is required.

Fast, Practical Injury Advice

Each call delivers tailored, evidence-based advice to guide next steps and avoid escalation.

Real-Time Reporting and Updates

Keeps managers and stakeholders aligned with live reporting through our injury prevention software.

Built for Integration with Physical and Mental Health Support

Our triage clinicians are trained to identify both physical and psychological risks. The 24/7 InjuryLine connects directly with our onsite injury prevention and mental health services, ensuring the right care from the start

Early Intervention that Works

Timely triage prevents minor issues from becoming major claims – especially for musculoskeletal injuries.

Benefits for Your Business

Faster Return-to-Work Outcomes

Timely advice and early intervention help reduce recovery time and get your team back to work sooner.

Lower Claims and Injury Costs

Addressing issues early reduces injury severity, minimises downtime, and limits workers’ compensation costs.

Greater Confidence for Managers

Clinician-led support and clear processes take the guesswork out of injury response, especially after hours.

Improved Safety Culture

Show your team they’re supported with fast, professional care at all times.

The Impact of Early Intervention & Triage

Delays in injury management don’t just cause discomfort – they increase costs, slow recovery, and disrupt operations. The following stats show a clear link between faster treatment and less time lost, highlighting the need to act quickly.

An injury treated within 1–2 days = Average LTI: 9 days

An injury treated within 2–7 days = Average LTI: 12.3 days

An injury treated after 7+ days = Average LTI: 16.5 days

Treating injuries early significantly reduces LTI’s

Delays in injury management don’t just increase discomfort—they drive up costs, prolong recovery, and disrupt operations. Data on serious injuries (significant lower back injury) shows a clear link between treatment timing and time lost:

Seen within 1-2 days

Average LTI: 9 days

Seen within 2-7 days

Average LTI: 12.3 days

Seen after 7+ days

Average LTI: 16.5 days

Seamless Integration with Your Existing Programs

Our 24/7 TriageConnect is built to integrate seamlessly with your existing Onsite Injury Prevention and Onsite Mental Health Programs. By combining real-time triage with onsite clinical follow-up, we deliver a coordinated and consistent approach to injury management – no matter when or where an incident occurs.

This connection ensures early symptoms are managed before they escalate and that your team receives the right level of care at every stage.

“Since implementing Bodycare’s Triage Connect program, we’ve seen a noticeable improvement in injury outcomes and a reduction in lost time injuries. Most importantly, our workers feel genuinely supported throughout their recovery journey.”

Paul Lee Safety Manager

Onsite Mental Health FAQ’s

Employee Assistance Programs are a great source of support for employees, however they are often poorly utilised, accessed offsite and used reactively. Our model places a consistent and trusted clinician within your workplace regularly, making it easier for employees to access care and feel supported before issues escalate.
Yes. All sessions are delivered in accordance with the highest clinical and ethical standards. Privacy is maintained at all times.
Onsite support makes mental health care more accessible, and consistent. Employees build familiarity and trust with a dedicated clinician, which can lead to earlier engagement and better outcomes. It also reduces common barriers like wait times, travel, and stigma. By embedding support into the everyday work environment, onsite care encourages a culture of openness and proactive wellbeing.
Yes. Our services are designed to complement existing strategies, strengthening the link between physical and mental health.
We provide a range of services including individual support, wellbeing seminars, leadership coaching, return-to-work support, and management support and training. These services can be customised for your workforce.
Absolutely. Our programs are currently delivered across a wide range of industries including construction, transport, utilities, manufacturing and more. We adapt our approach based on your environment and risk profile.
Mental health refers to a person’s emotional, psychological, and social functioning. It includes how individuals think, feel, and behave, and how they manage stress, relate to others, and make choices. Wellbeing is a broader concept that includes mental health, but also encompasses physical health, social connection, purpose, and life satisfaction. In the workplace, supporting wellbeing means creating conditions that promote both physical safety and positive mental health outcomes. Our programs are designed to address both, offering integrated support that recognises how these areas are deeply connected.