Streamlining Health Assessments for a Large Government Organisation
The Company
A large government organisation was seeking a health assessment partner who understood their needs and would work closely with them to provide a comprehensive service offering.
The Challenge
Unsatisfied with their current supplier’s inability to meet these requirements, the organisation sought a proactive and technology-driven partner to elevate their health assessment processes.
The organisation needed to:
- Deliver a high volume of pre-employment medicals at top quality with national consistency.
- Ensure prompt turnaround times from request to report finalisation, maintaining clinical governance throughout.
- Protect data security and privacy for all candidates.
- Implement easy request processes and oversight of candidate progress for the recruitment team.
- Develop job task analyses and medical guidelines in line with the latest occupational health and safety regulations.
- Support psychological safety in the workplace.
- Find an agile and responsive provider able to adapt to business requests easily.
The Approach
Partnering with the occupational health experts at Bodycare Workplace Solutions, they assembled a specialised project team with expertise in key areas. Regular meetings were held with the organisation’s recruitment members and managers to understand requirements. The Bodycare health professionals shadowed key employees and conducted psychosocial interviews to build risk profiles for each role.
Job task analyses were used to create medical guidelines and health assessment components. Open communication across all levels ensured a strong clinical framework for consistent risk mitigation and legislative reassurance.
Advanced psychological assessments aligned with the organisation’s guidelines created a pathway for candidates, resulting in a happy, engaged, and healthy workforce. Potential stressors and mental health concerns were identified, with interventions and support systems implemented to address these issues.
Training and feedback sessions were conducted with the recruitment team on every aspect of a health assessment.
“What was once a paper-based, long and drawn-out process has now become a partnership that is aligned digitally and provides significant value through tailored assessments that evaluate the inherent physical and psychological health risks of their diverse and expanding workforce.”
The Impact
Looking forward, the organisation has recently expanded the scope of service with Bodycare to incorporate more recruitment teams and their respective candidate pools.
Since the last quarter of 2023:
- Over 700 medicals have been conducted across Australia.
- The organisation’s candidate transition to employment rates have improved greatly.
- Improved visibility over the entire health assessment process has completely elevated the organisation’s operations.
- Candidate feedback is positive, and the experience is timelier and more streamlined than ever before.
Like to know more?
Contact information
EMAIL
enquiries@bodycare.com.au
PHONE
1300 222 639
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Southbank VIC 3006,
Australia
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Pyrmont NSW 2009,
Australia